Services successfully delivered into the live environment cannot deliver value unless they are managed effectively on a day today basis to ensure that service expectations are met or exceeded it is here at the customer interface that perceptions. 3 itil offers best practices in service management the key to the success of the itil framework is that it describes practices that will improve the capacity of any organization to deliver services and constantly provide value to their customers through a sustainable method the following are some of the factors which motivate the organizations to use the itil framework. Itil service operation 2011 best management practice amazonde stationery office great britain fremdsprachige bucher. The best practices in itil are generally based upon the services provided in the areas of service support service delivery planning to implement service management application management etc the best practices that are intermittently in employed are service support and the service delivery
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