The real time contact center strategies tactics and technologies for building a profitable service and sales operation fluss donna 0000814472567 books amazonca. The real time contact center strategies tactics and technologies for building a profitable service and sales operation by fluss donna 2005 hardcover books amazonca. The real time contact center strategies tactics and technologies for building a profitable service and sales operation by donna fluss 2005 08 26 donna fluss books amazonca. To get a competitive edge in a world of commoditized service companies have to convert their reactive cost oriented contact centers into predictive engaged revenue generating real time profit centers a real time contact center provides an outstanding customer experience enhances loyalty increases sales reduces expenses and streamlines information flow between the center and the . The real time contact center strategies tactics and technologies for building a profitable service and sales operation by donna fluss goodreads helps you keep track of books you want to read